Shipping & Returns

We value your business! Shop with confidence at ReadyWear Express. Our shopping cart is SSL secured, guaranteeing you a safe, convenient way to shop. Rest assured that your credit card information is safe and secure. And, we NEVER share personal information with any third party vendors.

Return Requirements:
Our hearing devices are covered by a money-back satisfaction guarantee and a 1 year manufacturer's warranty. Hearing aid(s)  returns are accepted within 30 days for a purchase refund, be sure to include the device, all accessories, and product packaging when returning an item. A refund will be provided minus shipping and handling costs plus a $25 fee for devices returned without accessories and packaging. If the hearing device or equipment is returned damaged, we reserve the right to decline returned merchandise or assess a 10% Damaged Goods Fee to be subtracted from the return amount. 

For all return requests, please contact us at (504) 442-4999

RETURN ADDRESS:

SoftTouch Labs
175 Brookhollow Esplanade
Harahan, LA. 70123

Credit Refund
Return shipping will be paid by customer. You should expect to receive your refund within 7-10 days of ReadyWear Express receiving your return merchandise. Refunds are credited to the credit card used for original purchase. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request. Shipping fees are not refunded.

Shipping

When you place an order, shipping will be charged unless item is sold as a promotional item tagged "free shipping included".

Please also note that the shipping rates for many items we sell are weight-based. We use all major methods of shipping and try to send your merchandise the least expensive method without compromising delivery time and handling quality.