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Service

Readywear Express is an advanced repair center that specializes in diagnosing and repairing Simplicity and Simply Soft amplification hearing devices.  This section of our website will assist you in receiving prompt and proper servicing for your device. Please take time to review all sections of our website. It contains a wealth of information related to proper maintenance and repair of hearing devices. Should your device need to be sent in for servicing, please follow the instructions listed below.

How to send in your device for service

Go to the “Maintenance” section and review the Troubleshooting chart. If problem still persists, go to the “Form” or “Download” section to print or download a copy of our Service Request form. Fill out the form completely and mail to the address listed at the bottom of the form.  This form needs to included with each device mailed in for service. If you have any questions regarding our services, please go to the “Contact Us” section to send our service department and e-mail. You will receive a prompt response from the Service Center.

For personal customer service assistance

Call (877)-763-8327  Monday-Friday 8am-5pm central time

Each device sent in for servicing will be processed by a trained factory service technician in the following manner:

  • create a device history file
  • individual inspection of device
  • perform necessary repairs
  • device cleaning
  • quality assurance inspection
  • repair analysis report
  • priority mail shipping
  • delivery confirmation

 

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