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Maintenance

Maintenance

Hearing aids are delicate instruments that require routine maintenance. Proper care will ensure that your investment will operate at optimum performance.  Refer to “Repair” section for detailed illustration of parts location.

FACT: the number one reason devices fail to work properly is due to cerumen (earwax) getting into the device. Make sure that your ears do not have excessive wax!

CLEANING YOUR HEARING AID

  • Wipe the outside of your device daily with a soft, dry cloth or tissue to remove earwax and body oils
  • Inspect the earwax reduction system (receiver port) daily for any blockage. Use wire loop to remove any debris
  • Do not use household cleaners on your hearing aid
  • Do not probe sharp or pointed objects into openings of device as this could damage delicate internal components

STORING THE DEVICE

Turn off the device and open the battery door each night. Consider purchasing a hearing aid dehumidifier. This will aid in removing any harmful moisture within device. Always keep device out of reach of children or pets.

Protect your device by avoiding extreme heat, cold, and moisture.

 BATTERY TIPS

  • Purchase an inexpensive hearing aid battery tester.
  • Do not remove tab until ready to install it.
  • Store batteries at room temperature.
  • Keep away from moisture.
  • Discard used batteries immediately. Keep out of reach of children.
  • Do not carry loose batteries in pocket where they may come in contact with metal.
  • Ventilate the battery compartment every night.

If a battery is swallowed call the National Button Battery Ingestion hotline: (202) 625-3333 for counseling on proper treatment.


Dowload Service Form


TROUBLESHOOTING CHART

Problem

Cause

Possible Remedy

No Sound

Bad Battery

Replace Battery

 

Receiver block

Check wax prevention port

 

Device malfunction

Call 877-763-8327

Low sound

Bad battery

Replace battery

 

Volume control down

Increase volume

 

Receiver block

Check wax prevention port

 

Device malfunction

Call 877-763-8327

Cuts on and off, static

Bad battery

Replace battery

 

Device malfunction

Call 877-763-8327

Miscellaneous items to inspect

Incorrect battery size

Replace with proper battery

 

Broken volume control

Call 877-763-8327

 

Battery door unhinged

Snap back on hinge

 

NOTE: If sending device in for service, please be specific as possible on the nature of the repair. Use the Troubleshooting Chart above to assist you in determining the device problem.

 

SERVICE CODES AND DESCRIPTIONS

Find the code below that matches the repair code listed on your service form. Follow that row across the page to determine the exact problem with your device and what action was taken to properly repair it.

Service Codes and Descriptions

Repair Code

Description

Action Taken

RBLD-0010

Unrepairable

Rebuilt unit

RBLD-0020

Bad volume control

Rebuilt unit

RBLD-0030

Torn shell

Rebuilt unit

RBLD-0040

Delamination

Rebuilt unit

RBLD-0050

Broken faceplate

Rebuilt unit

REP-0010

Wax in receiver

Replaced receiver

REP-0020

Wax in microphone

Replaced microphone

REP-0030

Blocked receiver port

Cleaned receiver port

REP-0050

Defective microphone

Replaced microphone

REP-0060

Loose wire at microphone

Resolder microphone

REP-0070

Loose wire at receiver

Resolder microphone

REP-0080

Loose wire at volume control

Resolder volume control

REP-0090

Loose wire at decoupling capacitor

Resolder decoupling cap

REP-0100

Loose wire at battery terminal (+)

Resolder wire

REP-0110

Loose wire at battery terminal (-)

Resolder wire

REP-0120

Broken battery door

Replaced battery door

REP-0130

Defective extraction cord

Replaced cord

REP-0140

Defective volume control

Replaced volume control

RPL-L0001

Damaged beyond repair, left

Replaced left unit

RPL-R0001

Damaged beyond repair, Right

Replaced right unit

 

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